Information On VAT Exemption & Relief

Why are there two prices?

You might see two prices for some items: one is "with VAT Relief" and the other includes VAT. This means people with disabilities can buy these items without paying VAT (that's a 0% VAT rate), while everyone else pays the regular price with 20% VAT added.

What if there's only one price shown?

If we only show one price that includes VAT, it means everyone has to pay VAT, with no exceptions.

What's VAT relief for disabled people?

VAT relief is a way to help people with long-term illnesses or disabilities save money. It lets them buy certain items without paying VAT. You can find more details on the HMRC website.

Can I get VAT relief if I'm buying for someone else?

Yes! When you're checking out, just select the option that says you're buying for someone with a long-term illness or disability. You'll need to fill in their details, but it's really easy.

Who can get VAT relief?

To get VAT relief, you need to be:

  • A person with a long-term physical or mental condition that makes everyday tasks hard, like diabetes or arthritis, or someone who is terminally ill. It doesn't count if the person is only temporarily disabled, like having a broken arm.
  • A charity (just give us your charity number).

What proof is needed?

You don't need to show any proof of disability. Just tell us the name, address, and condition of the person you're buying for, and that's it.

Which items are eligible?

Only certain items qualify for VAT relief, like mobility scooters, wheelchairs, and other aids designed for people with disabilities.

Things to keep in mind:

  • We don't decide which items qualify for VAT relief.
  • If you don't or can't use the VAT relief form, we have to charge the full VAT.
  • Not everything we sell is eligible for VAT relief, so some items will still include VAT even if you qualify.

If you have any questions or need help with VAT relief, just let us know!