Delivery Information

Economy Delivery (3-7 Working Days)
Orders under £10 (Ex VAT) postage is £1.98
Orders between £10.01 - £29.99 (Ex VAT) postage is £2.99
Orders over £30 (Ex VAT) postage is FREE.
Note: Economy delivery is only available for orders placed online.

Standard Delivery (2-5 Working Days)
The cost for standard delivery is £4.99 

Express Delivery (1-2 Working Day)  - Most stock items are available on express delivery service. If you would like to use this service please choose Express Delivery during checkout.
The cost for express delivery is £8.99 Note: Your order must be completed by 2:30pm on a working day to get your delivery sent out the same working day.

Engineer Delivery
Please note when choosing this service you must allow around 7-14 working days for delivery. For more information click here

Working Days
Working days are classed as Monday to Friday. Weekends & Public Holidays are excluded.

Postcode Restrictions
Unfortunately, some postcodes MAY be subject to extra charges/delivery restrictions, please contact us if you live in a very remote area or one of United Kingdoms many islands.

Overseas Orders
If you want your order to be delivered overseas please Click here

When will my order be processed & dispatched?
Orders received on working days by 12 noon will usually be dispatched the same day.

Who delivers your products?
Small products like crutch ferrules will be sent via Royal Mail, larger items like wheelchairs & ramps will be sent via courier. Someone will have to be there to sign for the delivery. Mobility Scooters, Beds, Riser Recliners & Power chairs are either delivered on a pallet or by our Engineering team.

Tracking Deliveries & Re-Deliveries

We mainly use Royal Mail & Parcel Force for our deliveries but from time to time we use other couriers. Below you will find information on how to contact them & how to track your delivery or re-arrange delivery if you were out.
 
Parcel Force 
Customer Service Number: 0344 800 4466
Depot Locator: Click here for Parcel Force Depot Finder 

DPD 
Customer Service Number:0121 275 0500
Tracking Page: Click here for DPD Tracking
Depot Locator: Click here for DPD Depot Finder.

DHL
Customer Service Number: 0844 248 0555 (For Tracking Numbers Starting JD)
Depot Locator: Click here for DHL Depot Finder.

Royal Mail
Customer Service Number: 0845 774 0740
 
Pallet Network
Tracking Page: Click here for Pallet Network Tracking

Unfortunately, Royal Mail does not currently publish the locations of its sorting offices online. You can get details of your local Delivery or Enquiry Office by phoning there dedicated Delivery Office information line on 0845 605 0767.

Note: For help with returns click here