Economy Delivery (3-10 Working Days)
Orders under £10 (Ex VAT) postage is £2.95
Orders between £10.01 - £39.99 (Ex VAT) postage is £3.95
Orders over £40 (Ex VAT) postage is FREE.
Note: Economy delivery is only available for orders placed online.
Standard Delivery (2-5 Working Days)
The cost for standard delivery is £4.95
Express Delivery (1-2 Working Day)
Most stock items are available on express delivery service. If you would like to use this service please choose Express Delivery during checkout.
The cost for express delivery is £8.95
Note: Your order must be completed by 2:30pm on a working day to get your order sent out the same working day.
Large/Bulky Item Delivery
Delivery on large items such as scooters, rise recliners and hoists is a curb-side delivery and can not be brought in the house for you. These vary in price, please see the specific item for delivery prices.
Curbside Pallet Boxed
This option ensures your item arrives securely packaged in a box on a pallet, requiring unboxing and assembly before use and can not be brought into your house for you.
Curbside Pallet Ready To Drive
The item will be assembled and tested by our engineering team before dispatch so will be ready for you to just take off the pallet and drive.
Home delivery & Assembly
Your item will be delivered to the room of your choice, fully assembled and ready to use. Please note when choosing this service you must allow around 7-14 working days for delivery. For more information click here
Working days are classed as Monday to Friday. Weekends & Public Holidays are excluded.
Unfortunately, some postcodes MAY be subject to extra charges/delivery restrictions, please contact us if you live in a very remote area or one of United Kingdoms many islands.
If you want your order to be delivered overseas please Click here
When will my order be processed & dispatched?
Orders received on working days by 12 noon will usually be dispatched the same day.
Who delivers your products?
Small products like crutch ferrules will be sent via Royal Mail, larger items like wheelchairs & ramps will be sent via courier. Someone will have to be there to sign for the delivery. Mobility Scooters, Beds, Riser Recliners & Power chairs are either delivered on a pallet or by our Engineering team.
Tracking Deliveries & Re-Deliveries
We mainly use Royal Mail & Parcel Force for our deliveries but from time to time we use other couriers. Below you will find information on how to contact them & how to track your delivery or re-arrange delivery if you were out.
Customer Service Number: 0344 800 4466
Tracking Page: Click here for Parcel Force Tracking
Depot Locator: Click here for Parcel Force Depot Finder
Customer Service Number:0121 275 0500
Customer Service Number: 0844 248 0555 (For Tracking Numbers Starting JD)
Depot Locator: Click here for DHL Depot Finder.
Tracking Page: Click here for Pallet Network Tracking
Customer Service Number: 0845 774 0740
Unfortunately, Royal Mail does not currently publish the locations of its sorting offices online. You can get details of your local Delivery or Enquiry Office by phoning there dedicated Delivery Office information line on 0845 605 0767.