Delivery Information

Economy Delivery (3-10 Working Days)

Orders under £10 (Ex VAT) postage is £2.95
Orders between £10.01 - £39.99 (Ex VAT) postage is £3.95
Orders over £40 (Ex VAT) postage is FREE.

Note: Economy delivery is only available for orders placed online.

Standard Delivery (2-5 Working Days)

The cost for standard delivery is £4.95

Express Delivery (1-2 Working Day)

Most stock items are available on express delivery service. If you would like to use this service please choose Express Delivery during checkout.
The cost for express delivery is £8.95

Note: Your order must be completed by 2:30pm on a working day to get your order sent out the same working day.

Large/Bulky Item Delivery

Delivery on large items such as scooters, rise recliners and hoists is a curb-side delivery and can not be brought in the house for you. These vary in price, please see the specific item for delivery prices.

Curbside Pallet Boxed

This option ensures your item arrives securely packaged in a box on a pallet, requiring unboxing and assembly before use and can not be brought into your house for you.

Curbside Pallet Ready To Drive

The item will be assembled and tested by our engineering team before dispatch so will be ready for you to just take off the pallet and drive.

In-Home delivery & Assembly

Your item will be delivered to the room of your choice, fully assembled and ready to use. Please note when choosing this service you must allow around 7-14 working days for delivery. For more information visit our In-Home Delivery and Setup page

Working Days

Working days are classed as Monday to Friday. Weekends & Public Holidays are excluded.

Postcode Restrictions

Unfortunately, some postcodes MAY be subject to extra charges/delivery restrictions, please contact us if you live in a very remote area or one of United Kingdoms many islands.

Overseas Orders

If you want your order to be delivered overseas please Click here

When will my order be processed & dispatched?

Orders received on working days by 12 noon will usually be dispatched the same day.

Who delivers your products?

Small products like crutch ferrules will be sent via Royal Mail, larger items like wheelchairs & ramps will be sent via courier. Someone will have to be there to sign for the delivery. Mobility Scooters, Beds, Riser Recliners & Power chairs are either delivered on a pallet or by our Engineering team.

Tracking Deliveries & Re-Deliveries

We mainly use Royal Mail & Parcel Force for our deliveries but from time to time we use other couriers. Below you will find information on how to contact them & how to track your delivery or re-arrange delivery if you were out.

Parcel Force

Customer Service Number: 0344 800 4466

Tracking Page: Click here for Parcel Force Tracking

Depot Locator: Click here for Parcel Force Depot Finder

DPD

Customer Service Number:0121 275 0500

Tracking Page: Click here for DPD Tracking
Depot Locator: Click here for DPD Depot Finder.

DHL

Customer Service Number: 0844 248 0555
Depot Locator: Click here for DHL Depot Finder.

Pallet Network

Tracking Page: Click here for Pallet Network Tracking

Royal Mail

Customer Service Number: 0845 774 0740

Unfortunately, Royal Mail does not currently publish the locations of its sorting offices online. You can get details of your local Delivery or Enquiry Office by phoning there dedicated Delivery Office information line on 0845 605 0767.