Help Center

 

Returns Refunds and Faulty Items
What is your returns policy?
Full information on our returns policy can be seen ...
How do I arrange a return?
To arrange a return please visit the following page and fill in our returns...
When will I get my refund?
Once a return has been delivered back to us we will check it over and once ...
What do I do if my item arrived defective?
We are sorry you are experiencing problems, please kindly double-check the ...
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Delivery and Tracking
How do I track my delivery?
When your order is dispatched we send an email to the address given when the...
When can I expect delivery?
If you look on your order confirmation it will tell you the delivery option...
My delivery is late
We are sorry to hear your order is running late. Please check the expected ...
Mobility Smarts Response to COVID-19
For current information on our service levels and response to covid please ...
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Other Common Questions
I'm from the NHS how do I place an order?
We always welcome NHS orders.  All you have to do is send a purchase ...
How do I become a supplier?
Media Inquiries
Any media or marketing enquiries please email ...
Jobs at Mobility Smart
We are constantly expanding at Mobility Smart so are always on the lookout ...
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Product Advice
How do I find the right part?
If you are looking for a part we can try and help find what you are looking...
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Order Advice
How do I place an order online?
There are lots of ways to shop with us, the quickest and easiest is to order...
What do I do if my item arrived damaged?
If your item has arrived damaged please take a photo of the damage and send...
What do I do if I'm missing items from my order?
If when you receive your order there is an item missing first of all please...
What do I do if I received the wrong item?
We are sorry to hear we have sent you an item that is different from what you...
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Showroom Questions
Do I need an appointment?
You do not need an appointment to come visit us.  If you would like to...
Can I collect from your showroom
Yes you can collect your order from our showroom if it is in stock with us. ...
What are the showroom opening times?
We are open Monday - Friday 10am - 4pm. Please be aware that we are closed...
What is the showroom address?
Our address is: Mobility Smart
Unit 12-13
Creamery Industrial Estate...
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Billing and Payment
What payment methods do you accept?
We accept all major credit and debit cards as well as Paypal
Do you offer finance?
Our goal is to provide you with a shopping experience that is both effortless...
How do I redeem a Discount / Promo Code
If you have a promo code there is a box on the cart that allows you to apply...
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