Order Advice

How do I place an order online?

There are lots of ways to shop with us, the quickest and easiest is to order...

What do I do if my item arrived damaged?

If your item has arrived damaged please take a photo of the damage and send...

What do I do if I'm missing items from my order?

If when you receive your order there is an item missing first of all please...

What do I do if I received the wrong item?

We are sorry to hear we have sent you an item that is different from what you...

How do I cancel my order?

If you need to cancel your order for whatever reason please email us on contact...

How do I make changes to an Order?

If your order has not left us yet please send us an email on contact@mobilitysmart...

Do you accept International / Overseas orders?

If you would like to place an order from overseas please read about the process...

What is VAT exemption?

If you have a long term illness, are disabled or are chronically sick you do...