JavaScript seems to be disabled in your browser. For the best experience on our site, be sure to turn on Javascript in your browser.

Returns Refunds and Faulty Items

What is your returns policy?

Full information on our returns policy can be seen

How do I arrange a return?

To arrange a return please visit the following page and fill in our returns...

When will I get my refund?

Once a return has been delivered back to us we will check it over and once ...

What do I do if my item arrived defective?

We are sorry you are experiencing problems, please kindly double-check the ...

I need an emergency repair

If you have an emergency with your scooter, hoists, rise recliner or stairlift...