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Returns Refunds and Faulty Items

What is your returns policy?

Full information on our returns policy can be seen ...

How do I arrange a return?

To arrange a return please visit the following page and fill in our returns...

What do I do if my item arrived defective?

We are sorry you are experiencing problems, please kindly double-check the ...

When will I get my refund?

Once a return has been delivered back to us we will check it over and once ...

I need an emergency repair

If you have an emergency with your scooter, hoists, rise recliner or stairlift...