Help Center

 

Order Advice
How do I place an order online?
There are lots of ways to shop with us, the quickest and easiest is to order...
What do I do if my item arrived damaged?
If your item has arrived damaged please take a photo of the damage and send...
What do I do if I'm missing items from my order?
If when you receive your order there is an item missing first of all please...
What do I do if I received the wrong item?
We are sorry to hear we have sent you an item that is different from what you...
How do I cancel my order?
If you need to cancel your order for whatever reason please email us on contact...
How do I make changes to an Order?
If your order has not left us yet please send us an email on contact@mobilitysmart...
Do you accept International / Overseas orders?
If you would like to place an order from overseas please read about the process...
What is VAT exemption?
If you have a long term illness, are disabled or are chronically sick you do...
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Product Advice
How do I find the right part?
If you are looking for a part we can try and help find what you are looking...
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Billing and Payment
What payment methods do you accept?
We accept all major credit and debit cards as well as Paypal
Do you offer finance?
We offer finance through PayPal. If you select PayPal as a payment option at...
How do I redeem a Discount / Promo Code
If you have a promo code there is a box on the cart that allows you to apply...
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Showroom Questions
Do I need an appointment?
You do not need an appointment to come visit us.  If you would like to...
Can I collect from your showroom
Yes you can collect your order from our showroom if it is in stock with us. ...
What are the showroom opening times?
We are open Monday - Friday 10am - 4pm. Please be aware that we are closed...
What is the showroom address?
Our address is: Mobility SmartUnit 12-13Creamery Industrial EstateKenlis RoadBarnacrePrestonLancashirePR3...
Does your showroom have car parking?
Our free car park is within a few meters of the wheelchair friendly showroom...
Is the showroom COVID-19 safe?
We have hand sanitisers and face masks in the entrance and a face cover is ...
What payment methods can I use?
In the store we accept cash, credit or debit card.
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Delivery and Tracking
How do I track my delivery?
When your order is dispatched we send an email to the address given when the...
When can I expect delivery?
If you look on your order confirmation it will tell you the delivery option...
My delivery is late
We are sorry to hear your order is running late. Please check the expected ...
Mobility Smarts Response to COVID-19
For current information on our service levels and response to covid please ...
Tracking shows "delivered" but I haven't received anything
If you have not received your item but it shows that your item was delivered...
Tracking shows "not available" but I was in?
Sometimes delivery drivers make mistakes and miss you. If this is the case ...
What delivery options do you offer?
We offer a few different delivery options: Web site economy delivery - This...
What is engineer delivery?
On some of our larger or more complex products we offer engineer delivery. ...
What is a working day?
A working day is Monday - Friday it does not include weekends or bank/public...
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Returns Refunds and Faulty Items
What is your returns policy?
Full information on our returns policy can be seen here.
How do I arrange a return?
To arrange a return please visit the following page and fill in our returns...
When will I get my refund?
Once a return has been delivered back to us we will check it over and once ...
What do I do if my item arrived defective?
We are sorry you are experiencing problems, please kindly double-check the ...
I need an emergency repair
If you have an emergency with your scooter, hoists, rise recliner or stairlift...
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Other Common Questions
I'm from the NHS how do I place an order?
We always welcome NHS orders.  All you have to do is send a purchase ...
How do I become a supplier?
Please email contact@mobilitysmart.co.uk with your details and our purchasing...
Media Inquiries
Any media or marketing enquiries please email phil@mobilitysmart.co.uk.
Jobs at Mobility Smart
We are constantly expanding at Mobility Smart so are always on the lookout ...
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