Question 1

What are the base dimensions?

Accepted Answer

The baseplate is 31cm wide and 56cm long. Overall (with backrest reclined) it is 83cm long and 70cm wide including side flaps.

Question 2

Can I use it in the bath with no water?

Accepted Answer

Yes, it can be raised and lowered in a bath with or without water.

Question 3

The back has come away from the base – what should I do?

Accepted Answer

This may be a warranty or repair issue. Contact our customer service team with proof of purchase so we can check if it was bought from us and discuss next steps.

Question 4

Will it work in a corner bath?

Accepted Answer

It is not recommended for corner baths, as the side flaps are unsupported and it may not sit securely.

Question 5

What is the weight limit?

Accepted Answer

The maximum user weight is 140kg (22 stone).

Question 6

Where do I plug in the charger?

Accepted Answer

Disconnect the handset from the backrest, then plug the charger into the handset to charge it.

Question 7

Should I leave the hand control on charge all the time or unplug it when full?

Accepted Answer

You can either leave the hand control on charge when not in use or unplug it once fully charged, as long as you charge it regularly. To be safe, aim to charge it after about every 3 baths. A full charge typically gives around 6–8 lifts.

Question 8

Would this be suitable for someone with broken hip?

Accepted Answer

It may help get a user with a broken hip get out of the bath. We would recommend speaking to a healthcare professional for best practice/advice.

Question 9

What type of battery does it use?

Accepted Answer

It uses a 12V rechargeable lithium-ion battery.

Question 10

Does it fit most UK baths?

Accepted Answer

Yes. It is designed to fit most standard UK straight baths.

Question 11

How long does it take to fully charge?

Accepted Answer

It takes about 8–10 hours to fully charge from empty. The charger stops automatically when the battery is full, and you can leave it on charge when not in use.

Question 12

Does it swing or swivel over the bath?

Accepted Answer

It only moves straight up and down and does not swing over the bath. Please see this product for one that swings the users over the bath https://www.mobilitysmart.co.uk/oxford-mermaid-bath-hoist

Question 13

Can I buy replacement suction cups for it?

Accepted Answer

Yes, Replacement Suction Cups are available in a pack of 4.

Question 14

Will it work in a bath with a pop-up plug in the centre?

Accepted Answer

The lift should not interfere if no part of the base plate touches the pop-up plug. Please check the footprint of the base against the position of your plug.

Question 15

What size is the base?

Accepted Answer

The base is 310mm wide and 560mm long.

Question 16

Can I use it without the backrest?

Accepted Answer

No. It must be used with the backrest for safe, stable operation. The lift mechanism is attached to the backrest, so it will not work with just the seat.

Question 17

Do the side flaps come off?

Accepted Answer

Yes, you can slide the side flaps off backwards to remove them fully.

Question 18

How do I get VAT relief on it?

Accepted Answer

To claim VAT relief, proceed to checkout and complete the VAT relief form shown after the address page. Enter your name and a brief description of your qualifying medical condition or disability, and VAT will be removed before payment.

Question 19

Can it be taken out of the bath easily?

Accepted Answer

Yes. Lower the seat fully, fold it forward, slide the top section off, then lift the base once the suction cups are released.

Question 20

Can I use it to lift an elderly person from the floor?

Accepted Answer

No. This product must not be used for floor recovery. For lifting someone from the floor, we would recommend the  Mangar Elk Emergency Lifting Cushion.

Question 21

Does it come with a warranty?

Accepted Answer

Yes, it includes a 12‑month warranty.

Bellavita Bath Lift

Customer Questions

Details

Specification

Product Questions (21)

Reviews 2

Delivery

VAT Relief