Willow Leather Luxury Riser Recliner

Diamond Care Warranty

Diamond Care Warranty warranty goes beyond the standard coverage, encompassing not only all parts and labour necessary for repairs but also extending to cover the costs associated with any call-outs and the collection of your product for service in the event of a valid claim.

Under the Diamond Care Warranty, should your product experience any manufacturing defect, you can rest assured that the entire process of diagnosing, transporting, repairing, and returning your product will be managed and financed by us. This means that in the case of a valid warranty claim, you won't have to worry about the logistical hassles or expenses typically involved with getting your product serviced. Our aim is to ensure that your experience is as convenient and stress-free as possible.

Rest assured, for customers with Diamond or Ultimate warranty packages, we make every effort to respond promptly in the event of a manufacturing defect. Our goal is to address any issues at your premises within a span of 7-10 days. However, if the fault cannot be readily resolved on-site, we will arrange for the item to be collected, repaired, and promptly returned to you.

Please bear in mind that the typical turnaround time for collection, repair, and return is approximately 14 days, though it is possible for this duration to extend further in some cases. Your understanding in this matter is greatly appreciated. It's important to note that, regrettably, we are unable to provide loan equipment or compensation during this period.

Subject to fair use.

FREE Delivery

This is a standard delivery of large or bulky items to the main entrance (front door) of your home or building, delivered within 2-3 working days. Your chair will arrive securely packaged, typically in a heavy-duty box or on a pallet, depending on the model. While our drivers will always endeavour to deliver to your door, please note that if access is restricted, delivery will be made to the kerbside or the nearest accessible point. As this is a doorstep service, you will be responsible for bringing the item inside, unpacking the chair, and completing basic self-assembly (such as sliding the backrest into the base and connecting the power cables) using the instructions provided.

Click & Collect (Garstang Showroom)

Skip the shipping costs and pick up your chair directly from our Garstang showroom (15 minutes from Lancaster, 25 minutes from Blackpool). Most orders are ready for collection within 1-3 business hours. Your riser recliner will be fully prepared, checked, and tested by our specialist team to ensure it is safe and ready for immediate use. Our staff will be on hand to guide you through the handset controls and offer advice on general care. Please ensure your vehicle is large enough to transport a riser recliner; if needed, the chair can often be separated into two pieces (the base and the backrest) for easier loading.