Hero Carbon Fibre Powerchair

Collect From Our Garstang Showroom

Collection of the power chair is available at our Garstang showroom (15 minutes from Lancaster, 25 minutes from Blackpool), where you will find it fully prepared and ready for immediate use. Upon your arrival, our dedicated staff will provide you with a warm welcome and guide you to your new power chair, which has been carefully prepped for your collection. This means that from the moment you pick it up, your power chair is set up, checked, and adjusted to ensure optimal performance and safety. We ensure that all necessary preparations have been made so that you can start enjoying your power chair right away, without any further requirements for setup or adjustments. Our team at the Garstang showroom is also available to answer any questions you might have and to offer advice on maintenance and care to ensure you get the most out of your new purchase.

Ready To Drive

Upon delivery, your power chair will arrive fully assembled and securely fastened to a pallet, ensuring it reaches you in pristine condition. To begin enjoying your new power chair, all that is required from you is to carefully remove it from the pallet. This straightforward process eliminates the need for any assembly or complex setup, allowing you to start using your power chair immediately.

Diamond Care Warranty

Diamond Care Warranty warranty goes beyond the standard coverage, encompassing not only all parts and labour necessary for repairs but also extending to cover the costs associated with any call-outs and the collection of your product for service in the event of a valid claim.

Under the Diamond Care Warranty, should your product experience any manufacturing defect, you can rest assured that the entire process of diagnosing, transporting, repairing, and returning your product will be managed and financed by us. This means that in the case of a valid warranty claim, you won't have to worry about the logistical hassles or expenses typically involved with getting your product serviced. Our aim is to ensure that your experience is as convenient and stress-free as possible.

Rest assured, for customers with Diamond or Ultimate warranty packages, we make every effort to respond promptly in the event of a manufacturing defect. Our goal is to address any issues at your premises within a span of 7-10 days. However, if the fault cannot be readily resolved on-site, we will arrange for the item to be collected, repaired, and promptly returned to you.

Please bear in mind that the typical turnaround time for collection, repair, and return is approximately 14 days, though it is possible for this duration to extend further in some cases. Your understanding in this matter is greatly appreciated. It's important to note that, regrettably, we are unable to provide loan equipment or compensation during this period.

Subject to fair use.

Power Chair Service Plan

To ensure the ongoing safety, reliability, and optimal performance of your power chair, we strongly recommend that you commit to an annual service. Regular maintenance is crucial in identifying and addressing any potential issues before they become major problems, thus extending the lifespan of your power chair and ensuring it remains a dependable mode of transportation.

To make the process as seamless as possible, we proactively manage the scheduling of your annual service. We will contact you in advance when your power chair is due for its next service to arrange a convenient date and time. Our skilled engineer will then visit your location to perform the service, ensuring that your power chair remains in top condition without any hassle on your part.

Please Note: It is important to be aware that the service plan, including the discounted rates and the annual service arrangement, is not transferable. This means that if ownership of the power chair changes, the service plan cannot be passed on to the new owner. This policy is in place to ensure that our records and service commitments remain accurate and dedicated to the original purchaser.