Important customer notice
During the continuing Covid-19 restrictions, the quickest way to contact us is by email at: firstname.lastname@example.org
Please note that our phone lines currently have long waiting times, with limited availability, due to current staff remote working.
Email is the fastest way to get a response, we thank you for your understanding and cooperation in these matters.
Our contact email address again: email@example.com
Help us Help You! *Please READ Before calling or emailing*
Q. Are you still dispatching orders?
A. Yes, our warehouse is still operating with reduced staff.
Q. Wheres my order?
A. If your order hasn't arrived allow 7 working days BEFORE contacting us.
Q. Can I call you?
A. Yes BUT only if necessary, if you are able to order online or email your question.
Q. I have my tracking information but the order still hasn't arrived?
A. Most couriers have double the normal parcels & much less staff, there is very little we can do once it leaves us. Please do not contact us until 7 working days have passed.
Q. My express delivery didn't arrive next day
A. Please allow 3 working days for express deliveries to be made, for obvious reason we simply can not guarantee delivery times.
Last updated: 17th April 2020