Delivery Information

Delivery Options

Economy Delivery (3-7 Working Days)
Orders under £10 (Ex VAT) postage is £1.65+VAT (£1.98 Inc VAT)
Orders between £10.01 - £29.99 (Ex VAT) postage is £2.49+VAT (£2.99 Inc VAT)
Orders over £30 (Ex VAT) postage is FREE.
Note: Economy delivery is only available for orders placed online.

Standard Delivery (2-5 Working Days)
The cost for standard delivery is £4.16+VAT (£4.99 Inc VAT)

Express Delivery (1-2 Working Day)  - Most stock items are available on an express delivery service. If you would like to use this service please choose Express Delivery during checkout.
The cost for express delivery is £7.49+VAT (£8.99 Inc VAT) Note: Your order must be completed by 2:30pm on a working day to get your delivery sent out the same working day.

Working Days
Working days are classed as Monday to Friday. Weekends & Public Holidays are excluded.

Postcode Restrictions
Unfortunately some postcodes MAY be subject to extra charges / delivery restrictions, please use the shipping estimator in the shopping cart to calculate how much your shipping will be.

Overseas Orders
If you want your order to be delivered overseas please Click here

When will my order be processed & dispatched?
Orders received on working days by 12 noon will usually be dispatched the same day.

Who delivers your products?
Small products like crutch ferrules will be sent via Royal Mail, larger items like wheelchairs & ramps will be sent via courier. Some one will have to be there to sign for the delivery. Mobility Scooters, Beds, Riser Recliners & Power chairs are delivered by our Diamond Care team Click here for more information

Tracking Deliveries & Re-Deliveries

We mainly use Royal Mail & Interlink for our deliveries but from time to time we use other couriers. Below you will find information on how to contact them & how to track your delivery or re-arrange delivery if you were out.

Interlink Express
Customer Service Number: 0870 220 0300
Depot Locator: Click here for Interlink Depot Finder.

Customer Service Number: 0844 248 0555 (For Tracking Numbers Starting JD)
Depot Locator: Click here for DHL Depot Finder.

Royal Mail
Customer Service Number: 0845 774 0740

Unfortunately Royal Mail does not currently publish the locations of its sorting offices online. You can get details of your local Delivery or Enquiry Office by phoning there dedicated Delivery Office information line on 0845 605 0767.

Note: For help with returns click here