Chicago Rise and Recline Chair

Diamond Care Warranty

Diamond Care Warranty warranty goes beyond the standard coverage, encompassing not only all parts and labour necessary for repairs but also extending to cover the costs associated with any call-outs and the collection of your product for service in the event of a valid claim.

Under the Diamond Care Warranty, should your product experience any manufacturing defect, you can rest assured that the entire process of diagnosing, transporting, repairing, and returning your product will be managed and financed by us. This means that in the case of a valid warranty claim, you won't have to worry about the logistical hassles or expenses typically involved with getting your product serviced. Our aim is to ensure that your experience is as convenient and stress-free as possible.

Rest assured, for customers with Diamond or Ultimate warranty packages, we make every effort to respond promptly in the event of a manufacturing defect. Our goal is to address any issues at your premises within a span of 7-10 days. However, if the fault cannot be readily resolved on-site, we will arrange for the item to be collected, repaired, and promptly returned to you.

Please bear in mind that the typical turnaround time for collection, repair, and return is approximately 14 days, though it is possible for this duration to extend further in some cases. Your understanding in this matter is greatly appreciated. It's important to note that, regrettably, we are unable to provide loan equipment or compensation during this period.

Subject to fair use.

Home Delivery

Your chair will be delivered and assembled in your preferred room. We ensure a seamless experience, taking care of all the details for your convenience. If you live in a remote or offshore area, please contact us before ordering to confirm that home delivery is available in your location.